Frequently asked questions

What is BMG Money’s fax number?

BMG Money’s secure, dedicated fax number is 305.675.2962.

How do I apply?

It is simple to apply on-line. Create an account at www.loansatwork.com to get started.

Is there a cost to apply?

It does not cost anything to apply for a loan.

How do I know that I am eligible?

If you have been employed for at least one year, are over 18 years of age, and are not in bankruptcy, you are eligible. Also your employer must have agreed to work with us.

What does a conditional approval mean?

A loan is conditionally approved when additional verification of information is needed prior to providing a final approval. Final decisions are generally made within 24 hours or one business day of the conditional approval.

How soon can I get my money?

Your money is generally available 1-2 business days after you are approved, depending on your chosen funding method.

How do I get my money?

You can choose between direct deposits to your checking account or have a check mailed to you.

How does this application affect my credit score?

We do not pull credit reports however we do report your credit payments to the credit bureaus.

Do I need to get my spouse to sign anything?

No, your transaction is private and does not require another person.

Are there any hidden fees or costs?

No, your payment amounts are fixed for the life of your loan. The only fee is the $25 credit investigation fee charged at the beginning of the loan term.

What happens if I leave my current employer?

If you leave your employer for any reason, we will work with you to set up a payment plan outside of the workplace.

How do I know what my loan balance is?

You can go on-line to access your account information, send us an e-mail: customer.service@bmgmoney.com or call customer service at 800.316.8507.

How can I find out when my last payment will be?

You can go on-line to access your account information, send us an e-mail: customer.service@bmgmoney.com or call customer service at 800.316.8507.

What happens if I take a temporary leave without pay?

Your payments will resume upon your return and then extended until the loan is paid in full.

Who can I call for help?

Call customer service at 800.316.8507 or send us an e-mail: customer.service@bmgmoney.com.

Can I go online to view my balance and payment activity?

Yes, just log in using your username and password.

What is LoansForFeds?

LoansForFeds is a reasonably-priced credit solution designed exclusively for federal government employees to help them manage unexpected expenses.

How do I apply?

It is simple to apply on-line. Create an account at www.loansforfeds.com to get started. Make sure you have access to your payroll system to download your paystub & set-up your allotment.

Am I eligible?

Your eligibility for the loan program will be automatically assessed once you apply.

How does this application affect my credit score?

We do not pull credit reports however we do report your credit payments to the credit bureaus.

What is an allotment?

A payroll allotment is a specific amount automatically deducted from your paycheck and electronically deposited to your Firstnet savings account. This allotment is used to pay off your loan.

Which on-line payroll system I should use to download my paystub and create my allotment?

Payroll System Providers.

Service Website/Phone Supporting Federal Agencies
My Pay p: 888-332-7411
w: mypay.dfas.mil/mypay.aspx
Military & Department of Veteran Afflairs
NFC (National Finance Center) & my EPP p: 855-632-4468
w: www.nfc.usda.gov
Federal Government Employers
PostalEASE p: 877-477-3273
w: ewss.usps.gov/
US Postal Employees
Employee Express p: 888-353-9450
w: www.employeeexpress.gov
Department of Treasury, Department of Education, Department of Transportation, etc
If you do not know your payroll system provider please give us a call.

How do I set up my allotment?

Once you start your application you will receive instructions on how to create your allotment.

What if I do not have access to an on-line system to set up my allotment?

You can access your payroll system on-line at work and from home. If you cannot access your payroll system, speak with your payroll administrator or supervisor for assistance accessing your online payroll system.